Vehicle claims remote video monitoring system solutions (1)

Application brief

With the development of the national economy and the improvement of living standards, the insurance demand fuelled the increasingly rapid development of the business.

Insurance industry in the process of information, centralized management, not only saving equipment resources, improve equipment utilization, and give full play to the computer mass storage and high-speed processing capability, the implementation of network systems anytime, anywhere, across time and space of service features, implement business management concentration, improve management level and hierarchy. For insurance companies, through the implementation of centralized management to unify business processes and business management, centralized nuclear insurance claims and risk control, helping to establish a unified service specification and company image, gain the trust of customers. The current surge in handling insurance vehicle accidents and the corresponding growth dingsun working time, has extensive experience and expertise of personnel demand dingsun corresponding surge. Due to the high-quality professional talent far fewer, journey and lots scattered and so on, resulting in business and management efficiency, business management, customer satisfaction, etc. are affected to a certain extent. While insurance companies for dispersed insurance dingsun point and vehicle repair work and work order situation cannot for real-time monitoring and management.

Areas of application

Financial

Programme content

Scenario background:

With modern communication technology and the rapid development of multimedia technology, Beijing Huaweixun Telecom technology co., Ltd. developed VC3 remote video monitoring vehicles dingsun claims processing system.

Through this system will not only improve claims efficiency, reduce claims processing time and improve user satisfaction, but also to enhance the brand image of insurance companies. Guarantee insurance company headquarters can point to and vehicle repair dingsun work all aspects of the master, while the owner can remote view dingsun vehicle maintenance process, not only to meet the demand for high-end clients and also greatly reduce the chances of the dispute.

Remote video surveillance with VC3 Dingsun claims system, vehicles can meet a wide range of video services and comprehensive application demand, mainly for the following objectives:

(1) has the ability of dingsun auto 4S shop without dingsun claims officer at the scene, the insurance company by means of a remote video dingsun.

(2) the procedure for the whole dingsun real-time video.

(3) dingsun owners remote viewing of vehicle maintenance process.

(4) insurance companies remote monitoring dingsun points.

System functions and characteristics:

1) system features

① remote video dingsun

Dingsun seats can flexible switch scene dingsun vehicles each angle of the video screen, you can also browse vehicles at multiple screen each angle of the video screen, camera control and regulation of arm, you can accurately locate vehicle the point of failure, the bi-directional talk guarantee dingsun process accessible communication.

② dingsun process digital video

User video server control Terminal choose any number of road maintenance on-site dingsun site and images, video, manually at any time according to the actual process of programmed dingsun video evidence for future disputes provide valuable information, but also for future education learning provides footage.

User authorized according to the terminal name, video, video sites, video events feature, at any time, the query retrieves the calling video files, remote playback the video image. For example: in accordance with the conditions of the retrieved March 2008 at 3 pm XX4S shop for vehicles dingsun video. Can accurate retrieval of the corresponding video. Poor conditions for bandwidth dingsun scene of through data exchange Center video server on dingsun site videos, use with local video function of monitoring for real-time video DVR front, ensuring no missing records all dingsun process.

③ wireless remote video access

In the process, when dingsun dingsun vehicles cannot reach the specified dingsun locations, according to the mobile front end, access to the directed to the specified field back to the immediate scene image information, enable flexible, dingsun staff can conduct dingsun work in a timely manner.

④ dingsun claims-based picture archive

Dingsun personnel through remote cameras, PTZ control and adjustment can be carried out on a vehicle the point of failure, at any time to grab the image as a claims-based archive.

⑤ dingsun process remote monitoring

Insurance-related leadership can process whole monitoring vehicles dingsun, through split-screen display mode at the same time call dingsun scene and scene dingsun seat personnel, real-time control and understanding of relevant dingsun claims business progress of the work.

At the same time insurance company leader requires multiple claims field or browse dingsun Center to take Robin feature automatically switches on the front scene picture, convenient and simple implementation for multiple site monitoring and browse.

⑥ multi level decentralization subregional management

System with multiple levels of decentralization Fenwick management capabilities, for municipal insurance company headquarters, regional insurance Division and assign different permissions to owner, restricted view dingsun points and service points.

Each municipal insurance company headquarters has supreme power can evaluate all the district division of dingsun service facility for monitoring management, each District Office for your region-wide dingsun service points have independent administrative permissions, but you can browse other regional intervention of business and work.

For each dingsun Center seats were also given a different permissions.

Each dingsun site belong to different dingsun Center, when required, on-site dingsun staff call initiated request dingsun, only related rights within the seat could not make dingsun, dingsun in efficient and orderly environment. For owners who also conducted dingsun authorization, only the authorized owner through the client software to watch my vehicle's repair process.

⑦ Remote claims disputes

　　

[1] [2] [3]